Refund Policy – raniazarastudio

Unfortunately we don't offer returns or exchanges due to the nature of business If the order has been placed and then you changes your mind then you have 24 hours to cancel the order after placing it.

RETURNS POLICY
We DO NOT accept any exchanges as all of our outfits are made to order for our customers as per their requested sizing

Damages and issues
Any issues should be notified to us within 7 days of receiving the order. We will do our best to amend the issues with sizing if they are way off the chart ( as per our website size guidelines) Any issues / claims notified to us after 7 days will not be honoured


Exceptions / non-returnable items
Certain types of items cannot be returned. Please get in touch if you have questions or concerns about your specific item.


Exchanges
An exchange will occur if the customer has received an incorrect / faulty product and only if the product is in its original condition with all tags and is undamaged by the customer. All CUSTOM ORDERS INCLUDING MADE TO MEASURE are automatically non-exchangeable

Return Shipping Cost

If you want to exchange your outfit then shipping cost will bear by us.

 

If you have any query then you can reach us to below address.

Email: raniazarastudio@gmail.com

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