*RANIA ZARA STUDIO – TERMS & CONDITIONS*
*PLEASE READ CAREFULLY – OUR SALES & RETURNS POLICY IS DESIGNED TO PROTECT BOTH OUR CLIENTS AND OUR BUSINESS IN ACCORDANCE WITH UK CONSUMER LAW.*
Rania Zara Studio is a UK-based business committed to offering authentic Pakistani designer wear and a smooth, transparent shopping experience. By visiting our website or making a purchase, you agree to the following Terms and Conditions:
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*ORDER POLICY*
Once an order is placed, it cannot be cancelled or altered.
All items are subject to availability. In the rare case that an item becomes unavailable, you will be notified promptly, and a full refund will be issued.
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*READY-TO-SHIP & STANDARD SIZE ORDERS*
Please note, we do not offer refunds on ready-to-ship or standard-size items due to sizing or fitting issues, as we provide detailed size charts on our website for your reference before purchasing.
We strongly recommend checking these charts and measurements carefully prior to placing your order.
Exchanges or store credit may only be provided if the item received is faulty (e.g. damaged or incorrect item), and must be reported within 48 hours of delivery.
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*1. RETURNS & EXCHANGES POLICY*
Due to the nature of our products—many of which are made-to-order, bespoke, or customised—we do not accept returns or exchanges based on:
- Personal taste or style preference
- Change of mind
- Fit issues or body suitability
In the event of an order cancellation, we offer a credit note that can be used toward your next purchase instead of a refund.
Due to change in circumstances
-To avoid any issues we follow strict quality control protocols of providing pictures before dispatch via email to show the outfit in detail
- Minor variations in embroidery, embellishments, or color
We strongly encourage you to review product descriptions, size charts, and visual media before placing an order.
Please note, we *do not offer refunds* on *ready-to-ship* or *standard-size items* due to fitting concerns, as detailed *size charts are provided on our website* for your convenience. We kindly ask customers to consult these charts carefully before placing an order.
We will only offer *exchanges or store credit* if the item is *faulty or incorrect*.
Items that are custom-made, made-to-order, or altered in any way are not eligible for return or refund unless they are faulty.
For faulty items, please contact us within 48 hours of receiving your order, including photos and a description of the issue.
If approved, we will arrange an exchange or issue store credit.
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*2. FINAL SALES CLAUSE*
Due to the bespoke nature of many of our garments, *all sales are considered final unless the item is faulty or incorrect.*
Once an order is placed and processed (within 24 hours), it cannot be cancelled, modified, or refunded.
If an order is cancelled within the 24-hour window and is a custom-sized order, a 10% admin and transaction fee will apply.
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*3. CREDIT NOTES ONLY*
In limited, approved cases, we may offer a credit note (valid for future use). We do not issue cash refunds under any circumstances.
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*4. EXCEPTIONS – WHEN A RETURN MAY BE ACCEPTED (CREDIT NOTE ONLY)*
a) Damaged or Defective Items
- You must email us within 48 hours of receiving your order.
- Include clear photographs and a description of the damage.
- If approved, we will offer a repair, replacement, or credit note.
*Important:*
Slight shifting of embellishments, loose threads, minor embroidery irregularities, or colour differences due to lighting/screens are not considered defects.
All items are thoroughly inspected and videos are recorded before dispatch for quality control.
We do not take responsibility for courier damage or handling issues after dispatch.
b) Incorrect Item Sent
- Notify us within 48 hours of receiving your order.
- Include photos of the incorrect item.
- If confirmed, the correct item will be sent to you at no extra cost.
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*5. CONDITIONS FOR RETURNS (IF APPLICABLE)*
To qualify for a return (in approved cases), you must:
- Return the item in original, unused condition with tags and packaging
- Provide proof of purchase
- Cover the return shipping cost
Email us at *raniazarastudio@gmail.com* with your order number to initiate a return.
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*6. CUSTOMISATION POLICY*
Customisations are available only under the following conditions:
- You have requested a modest version (e.g. higher neckline, longer sleeves)
- The item is from the Formals or Bridal categories
We do not offer customisations or measurements for Pret or Luxury Pret collections. These are sold in standard sizes and are ready-to-wear only.
All customised or made-to-measure pieces are non-returnable, non-refundable, and non-exchangeable.
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*7. SALE & DISCOUNTED ITEMS*
All sale or discounted items are final sale. No returns, refunds, or exchanges will be accepted unless the wrong item was sent.
In some cases, items may be discounted due to minor defects. We strive to share images of such products before dispatch for full transparency.
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*8. REFUND PROCESS (IF APPROVED)*
If a refund is approved (for rare defective cases):
- It will be processed via original payment method or store credit
- Processing time: 7–14 business days
- Shipping costs are non-refundable
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*9. SHIPPING POLICY*
*Processing Time*
- Orders are processed within 24 hours of payment
- During peak seasons or promotions, processing may take longer
- Once processed, orders cannot be cancelled or changed
*Delivery Timelines* (working days, excluding weekends/public holidays):
- Pret / Luxury Pret: 8–10 weeks
- Formals: 10–14 weeks
- Ready to Ship: 3–7 working days (UK) | 5–10 working days (International)
- Bridal: 4–6 months
*Delivery Delays*
We strive to meet all delivery deadlines. However, Rania Zara Studio is not responsible for delays due to:
- Customs clearance
- Air transport issues
- Public holidays
- Courier delays
- Force majeure events (e.g. COVID)
Please place orders well in advance of your event.
*Shipping Costs*
Shipping charges are calculated at checkout based on weight, size, and destination.
*Tracking*
You will receive a tracking number once your order is shipped.
*Custom Duties (International Orders)*
Buyers are responsible for any customs duties, taxes, or import fees charged in their country.
*Delivery Responsibility*
- Ensure your shipping address is accurate at checkout
- We are not responsible for packages lost due to incorrect addresses
- Once dispatched, we are not liable for damage or delays caused by the courier
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*10. COMMUNICATION & CUSTOMER SERVICE POLICY*
We are dedicated to offering a polite, professional, and supportive customer service experience. However:
We do not tolerate or respond to threatening, harassing, or abusive communication.
We reserve the right to cease all communication in such instances.
We are here to assist you and ensure a smooth shopping experience. However, any communication involving threatening, abusive, or harassing language directed towards our team will not be tolerated or responded to.
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*11. ACCURACY & COLOUR DISCLAIMER*
We make every effort to present our outfits as accurately as possible. Please note:
- Colours may vary slightly due to studio lighting and screen settings
- Minor differences in embroidery or embellishment placement may occur
- These are not valid reasons for return
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*12. ORDER CONFIRMATION & ACKNOWLEDGEMENT*
By placing an order on our website, you:
- Acknowledge you have read and understood these Terms & Conditions
- Accept responsibility for the size, specifications, and nature of the garment ordered
- Agree to all clauses outlined above
If you do not agree with these terms, please refrain from using our website.
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*13. CHANGES TO TERMS*
Rania Zara Studio reserves the right to update these Terms & Conditions at any time. Customers are encouraged to review this page periodically.
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Thank you for shopping with Rania Zara Studio. We’re honoured to dress you in the best of Pakistani Designer Wear.
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*14.Return and Exchange
- Products cannot be exchanged at our retail locations.
- We offer exchanges only if the product delivered is faulty or not according to the details provided.
- Complaints must be submitted within 3 days of receiving the order. After that we won’t be able to entertain them.
- Product color may slightly vary due to photographic lighting sources or your monitor setting.
- There is no refund policy for custom or on-order outfits.