Our website aims to provide a user friendly and hassle-free shopping experience for our customers, however if sometimes there is an issue with a particular order, we are here to help. Please read our guidelines for our RETURNS AND EXCHANGE POLICY before placing your order. By visiting our website or purchasing something from us, you agree to be bound by the following terms and conditions.
At Rania Zara Studio, the orders cannot be refunded as all our outfit/products are on made to order. Exchanges are at the discretion of our head office, only in case if a damaged or incorrect product has been delivered. Please note* Color variation: Actual colours of the outfit may vary from the colors being displayed on your device. The products displayed on our site, are high end bespoke outfits, with a combination of handwork, delicate embellishments and embroidery. Due to the delicacy (nature) of the outfits the varying/shifting of the embellishments doesn’t consider as faulty or damaged.
Please contact us within 24 hours via email email@example.com . You must provide your order details and the reasons of exchange. When returning your outfit(s), you must ensure they are unworn/unused and in the same condition that you received it/them with all tags attached and the original packaging they were sent in.
if an exchange has been authorized by Rania Zara Studio, your credit note /exchange will be processed when we confirm receipt for your outfit(s) and upon inspection. Once eligible the card refunds will be processed within 14 working days.
Made to measure, altered, or customized articles are not covered by returns/exchange policy.
SALE ITEMS ARE EXEMPT FROM OUR RETURNS OR EXCHANGE POLICY.
Delivery Times : Rania Zara Studio endeavours to deliver outfits within estimated timeline advised on the website, however if the item is delayed due to exceptional circumstances such as Customs stoppage, issues with air transport, courier issues or COVID related supply chain delays, which are out of our control, unfortunately we cannot take responsibility for any dates missed. Customers should therefore aim to place orders well in advance of the date for which the outfits are required.