Returns & Exchange Policy
At Rania Zara Studio, each piece is carefully curated with a focus on quality, craftsmanship, and occasion wear excellence. We want you to feel confident when shopping with us, and we are always here to support you in selecting the right fit and style.
As many of our collections are seasonal and limited, our returns policy is designed to balance customer satisfaction with the integrity of our garments.
Eid & Ready-to-Ship Orders
These items are strictly exchange only.
Refunds are not applicable under any circumstances.
Exchanges are subject to stock availability.
Exchange requests must be made within 24 hours of delivery.
By placing an order, you confirm that you understand and agree to this policy. We strongly recommend confirming sizing before purchase.
Pre-Order & Made-to-Order
Items are produced or sourced specifically for you.
Timelines are estimates and may vary due to logistics or designer schedules.
Cancellations & Refunds
Pre-orders cannot be cancelled or refunded.
No refunds for delays, change of mind, or personal preference.
Exchanges
Only allowed for faulty or incorrect items.
Eligibility (Non-Eid Items)
Return requests must be made within 3 days of delivery.
Order number and item details must be provided.
Condition of Items
Items must be unworn, unwashed, and in original condition.
All tags and packaging must be intact.
No makeup, perfume, stains, or signs of wear.
Hygiene & Product Integrity
Items with makeup, odour, alterations, or damage will not be accepted.
Limited Collection Policy
Exchanges depend on stock availability.
Alternative item or store credit may be offered if original is unavailable.
Exclusions
Custom, altered, sale, or discounted items are non-returnable.
Items returned outside timelines are not accepted.
Ready-to-ship and Eid items are not eligible for refunds.
Refunds
Applicable only for eligible non-Eid items.
No refunds for change of mind or preference.
Only processed for faulty or incorrect items.
Processed within 7–10 business days.
Exchanges
Subject to stock availability.
Must be requested within allowed timeframe.
Return Shipping
Shipping costs are customer responsibility.
Use a trackable courier service.
We are not responsible for lost returns.
Shipping & Delivery
Delivery timelines may vary due to external factors.
Courier is responsible once order is dispatched.
Incorrect address details are customer responsibility.
Faulty or Incorrect Items
Report within 3 days with photo/video proof.
Claims without evidence may not be accepted.
Contact
Final Note
We are always here to help you make the right choice. For sizing or styling guidance, please contact us before placing your order.
Ready-to-ship and Eid items are exchange only.